A Wealth of Insight by Rahim B. Kanani

Author:Rahim B. Kanani
Language: eng
Format: epub
Publisher: Koehler Books
Published: 2015-03-17T04:00:00+00:00

A TURNING POINT

Two years after serving as executive assistant manager of food and beverage at Hotel de Paris in Monaco, I received an offer to serve as hotel manager at the Vista Palace Hotel in Roquebrune-Cap-Martin in France. That was quite a special offer and one that would accelerate my career. The hotel was closed for renovations and I was assigned to project manage all aspects of the effort. Looking back, that was my first hotel opening, and one in which I was pushed to grow both personally and professionally. At first, I was very hesitant, but I realized that challenging me to lead prompted me to rise to the occasion. To this day I implement the same philosophy; challenge colleagues to do more, to be better, and to take on more responsibilities, and they too are surprised by how much they can achieve if asked to do so.

SUCCESS FOLLOWS SUCCESS

After learning the ins and outs of renovations and restorations, I had gained an incredibly valuable and important skillset in the world of luxury hospitality. Following a successful overhaul of the Vista Palace Hotel in France, I was approached by two investors based in the United Kingdom to be general manager of a new five-star hotel. It would be named the Grand Hotel Le Touquet, have 135 rooms and suites, and be built in Northern France. In this role, I deepened my renovation skills to include how to build a luxury hotel from scratch. As with any construction project, there were countless challenges and hiccups along the way, and often times you need to make very tough business decisions. But in the end, it was truly fulfilling to see this project to fruition and observing the experience of both staff and guests alike. You need to seek out and capitalize on opportunities that will expand and develop your skillets into new areas, even areas that you think are too hard to learn. It will all pay off in the long run.

TRUE HOSPITALITY

Hospitality is the craft of knowing in advance what guests need and want, and at the heart of this anticipation is the notion of an unforgettable relationship between our colleagues and our guests. This is a relationship that needs to be nurtured before, during, and after every guest visit. It is also a relationship built on trust. Every guest entrusts their likes and dislikes with you, and they expect that information to not only be held in confidence, but to be acted upon and used to anticipate future requests.

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